Frequently asked questions (FAQ)

We put together all the frequently asked questions with the answers. Can’t find your question? Contact the Support team through a ticket in your narrowcasting account.

Got questions? We've got answers!

If you have any questions please take a look at our frequently asked questions.

When I log in, it keeps saying ‘please wait’
The Facebook template has the status ‘not ready’ in the library
The on-/off-screen time settings do not work
Another company wants to try the narrowcasting system, how can I arrange it for them?
I cannot upload videos
I cannot change the background color of a template
How can I add advertisers in my playlist?
How can I change the hardware settings (add tickertape, change the name of the hardware, change automatic on-/off-screen time settings)?
How much can I ask for an advertisement in my playlist?
How can I show a fullscreen video on screen?
What is the ‘Newsroom’ and where can I find it?
I cannot create a playlist

An error appears on screen
In between clips there is a long pause with black screen
I would like to change the running time of a clip
I would like to see a preview of an entire playlist on my computer
My clip has an ‘Awaiting transcode’ status in the library
My clip has a ‘Not ready’ status in the library
I cannot upload my downloaded video from YouTube in my clip, what can I do?
The RSS feed I would like to use does not work in a template
After synchronizing the clips will not appear on the screen
News clips/weather templates/Facebook/Twitter/RSS templates will not update
What is the right size for the images in clips?
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